Withdrawals remain paused.
Binance says deposits are operating normally and it expects to resume withdrawals within 48 hours.
Binance users:
Stay informed about
October 29 hack
Binance says it will cover all losses. If that changes, or a formal claims process opens, we’ll let you know.
Get clear, independent updates from a team that has worked with crypto creditors through all major exchange failures from FTX, Celsius, BlockFi, Voyager, and Genesis.
Recent updatesGet Binance updates
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We will never ask for your Binance login, password, seed phrase, API keys, or wallet access. Signing up doesn’t create a claim, and it doesn’t mean you’re owed anything.
Recent updates
Last updated:
Binance pledges to cover losses.
Binance says it will use its SAFU fund and company resources to cover all losses.
Binance · Update #2About $3 billion frozen.
Binance estimates the total impact at around $6.3 billion and says about $3 billion has been frozen on-chain so far. Frozen funds have not necessarily been recovered.
Full report still to come.
Binance says it will publish a post-mortem and an updated Proof of Reserves once remediation is complete.
Hack reported.
Binance reported unauthorized withdrawals. Its initial investigation points to a compromised engineer’s laptop.
Binance · Update #2Experience when
it matters most
When an exchange fails, customers are often left with unclear timelines and complicated legal processes. Xclaim helps crypto creditors understand their options and access liquidity through its claims marketplace.
10,000+
creditors served
$1B
in claims managed
Experience across
- FTX
- Celsius
- BlockFi
- Voyager
- Genesis
What to do now
Use official channels.
Check Binance’s website or app directly for account information.
Be wary of unsolicited messages.
Treat refund, compensation, or emergency withdrawal offers as suspicious.
Keep your credentials private.
No legitimate process needs your seed phrase or password.
Keep your records.
Save your statements, transaction history, and any Binance notices.
Frequently asked questions
Not based on what’s known today. Binance hasn’t filed for bankruptcy and says it will cover all losses.
Binance has reported no reduction in customer balances and says user funds are safe. Check your account through official Binance channels.
No. Xclaim can’t recover stolen funds or access your Binance account. If a formal claims process opens, we’ll share what we learn and explain any options that may be available.
You’ll get updates on this event and hear from us if a claims process opens.